Privacy and cookie policy

GENEQ undertakes to keep strictly confidential and not to disclose or communicate to third parties, by any means whatsoever, the information provided to it by its clients and to which it has access in the course of communication or the execution of a mandate or order. This confidential information will only be communicated to members of its staff who need to know and use it.

We will not sell, distribute, or rent your personal information to third parties without your permission or unless required by law. We may use your personal information to send you promotional information about third parties that we think may be of interest to you if you indicate that you wish to receive such information.

If you believe that the information we hold about you is incorrect or incomplete, please write to us or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Error in product price or description

Any errors in pricing or product description may be corrected at any time. We make every effort to offer you the best prices. It is possible that pricing errors may occur. We will do our best to honor the advertised prices and correct the situation; however, in some cases where this is not possible, we reserve the right to cancel your order.

Facture

A copy of your invoice can be sent to you by email (upon request) or by postal mail.

Order status

Once your order has been processed, you will receive a confirmation email with a tracking number. Member buyers can check the status of their order by logging into the “My Account” section at the top of the GENEQ website. To ensure that you receive confirmation and other communications regarding your orders, please add our email address to your authorized correspondents, address book, or contact list.

Manufacturer's warranty

GENEQ will provide its customers with the manufacturer's standard warranty, if applicable, in effect at the time of purchase. GENEQ makes no other warranty, express or implied, with respect to any product, part, or component not manufactured or repaired by GENEQ. GENEQ will grant the purchaser the benefits of the manufacturer's warranty after inspection and determination that the goods are defective. The warranty on equipment performance is limited to the specifications published by the manufacturer.

Terms and Conditions

The prices listed on our website apply only to orders placed online. They are not valid for orders placed by phone, email, fax, or in-store. Prices are FOB at our warehouse address and are subject to change without notice. Prices do not include applicable taxes or shipping charges.

Online payment

We accept most major credit cards: VISA, MASTERCARD, and PAYPAL. Please contact us for other payment methods.

Return of goods

The return period for a product is 30 days from the date of receipt of your order. No merchandise may be returned for credit or exchange without the prior written consent of GENEQ. Only merchandise in its original packaging may be returned and will be subject to inspection. Return shipping costs are the responsibility of the buyer. Returns of items that were not in stock at the time of purchase may be subject to restocking fees and, in rare cases, may not be returnable, depending on the manufacturer's return policy, as well as shipping or other charges. All sales of clearance items are final.

Shipping errors, missing or damaged items must be reported immediately (damaged products must be accompanied by a signed shipping slip indicating the damage). In the event of a shipping error, we will ship a new order with the correct items as soon as possible. However, if the original/incorrect items are not returned to us within two weeks, you will be charged for both orders. Once the items are returned, you will be credited. Returned items will be inspected to determine if they are damaged or have been misused. Restocking fees or other charges may be assessed, or items may be refused before any credit is issued.

Transaction security

Our site is monitored and secured by a firewall, SiteLock bot protection software, and 2048-bit SSL encryption.

Sales tax on online orders

We charge sales tax based on the Canadian province where the order is shipped.

Price difference between the website and the ordering service

The prices and special offers listed on our website are valid exclusively for orders placed online. We offer the best prices on our website, detailed product information, and a simple and secure payment process to provide our customers with the best possible experience. That said, our sales team is available to chat with you live or via email. We are happy to take your calls and provide you with any assistance you may need.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie	Cookie description
FORM_KEY	Stores a randomly generated key used to prevent spoofed requests.
PHPSESSID	Your session ID on the server.
GUEST-VIEW	Allows customers to view and modify their orders.
PERSISTENT_SHOPPING_CART	A link to information about your shopping cart and browsing history, if you have requested it.
STF	Information about products you have emailed to your friends.
STORE	The view of the store or the language you have selected.
USER_ALLOWED_SAVE_COOKIE	IIndicates whether a client has authorized the use of cookies.
MAGE-CACHE-SESSID	Facilitates content caching in the browser to speed up page loading.
MAGE-CACHE-STORAGE	Facilitates content caching in the browser to speed up page loading.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION	Facilitates content caching in the browser to speed up page loading.
MAGE-CACHE-TIMEOUT	Facilitates content caching in the browser to speed up page loading.
SECTION-DATA-IDS	Facilitates content caching in the browser to speed up page loading.
PRIVATE_CONTENT_VERSION	Facilitates content caching in the browser to speed up page loading.
X-MAGENTO-VARY	Facilitates content caching on the server to speed up page loading.
MAGE-TRANSLATION-FILE-VERSION	Facilitates the translation of content into other languages.
MAGE-TRANSLATION-STORAGE	Facilitates the translation of content into other languages.