Canadabalances.ca Privacy Policy

Canadabalances.ca (“Canadabalances”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, by email, by telephone, and through the course of placing or managing an order.

This Privacy Policy explains what information we collect, how we use it, when we share it, how we protect it, and what choices you have.

1. Who we are

Canadabalances.ca is operated by [legal entity name, e.g., Geneq Inc.], a Canadian supplier of balances, scales, weighing systems, and related accessories and services.

If you have questions about this Privacy Policy or about how your personal information is handled, you may contact:

2. Information we collect

We may collect the following types of information:

Contact information, such as your name, company name, billing address, shipping address, email address, and telephone number.
Order and transaction information, such as the products you request, purchase details, payment status, and delivery information.
Account information, such as account credentials, purchase history, saved addresses, and account preferences.
Customer service information, such as messages, call notes, service requests, quote requests, and warranty or return inquiries.
Technical and website usage information, such as IP address, browser type, device information, pages viewed, referring website, approximate location, and interactions with our website.
Marketing preferences, such as whether you opted in to receive promotions, newsletters, or product updates.

We only collect personal information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How we use personal information

We may use personal information to:

provide products, quotes, and services you request;
process, confirm, and manage orders;
communicate with you about your order, account, or support request;
verify transactions and help prevent fraud;
arrange shipping, delivery, or warranty support;
improve our website, product selection, and customer service;
send marketing communications where permitted by law or where you have consented;
maintain business records and meet legal, accounting, tax, and compliance obligations.

4. Consent

By providing personal information to us, you consent to our collection, use, and disclosure of that information for the purposes identified at the time of collection or as otherwise described in this Privacy Policy.

Where required by applicable law, we will seek your express consent. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may limit our ability to provide certain products, services, or account features.

5. Cookies and similar technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

keep the website functioning properly;
remember certain preferences;
measure website traffic and performance;
understand how visitors use our website;
improve user experience and marketing relevance.

You may manage cookies through your browser settings and, where available, through our cookie preferences tools. Disabling certain cookies may affect how parts of the website function.

6. Marketing communications

If you subscribe to receive marketing emails or other commercial electronic messages from us, we may send you information about products, offers, promotions, new brands, events, or company updates.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly. We will process unsubscribe requests as required by applicable law.

7. When we share personal information

We do not sell personal information. We may share personal information with trusted third parties only as needed to operate our business, including:

payment processors;
shipping and logistics providers;
website hosting, ecommerce, and IT service providers;
analytics, security, and fraud-prevention providers;
manufacturers or suppliers, where needed for warranty, technical support, or special-order fulfillment;
professional advisers, auditors, insurers, or legal counsel;
government authorities or regulators where required by law.

When third-party service providers handle personal information on our behalf, we expect them to protect it appropriately and use it only for authorized purposes.

8. Cross-border transfers

Some service providers may process or store personal information outside your province or outside Canada. In such cases, your information may be subject to the laws of the jurisdiction where it is processed.

9. Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, tax, warranty, fraud-prevention, and dispute-resolution requirements.

When personal information is no longer required, we will securely delete, destroy, or anonymize it, as appropriate.

10. Safeguards

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration. No system can be guaranteed to be completely secure, but we take commercially reasonable steps to protect the information in our control.

11. Your rights and choices

Subject to applicable law, you may have the right to:

request access to personal information we hold about you;
request correction of inaccurate or incomplete information;
withdraw consent in certain circumstances;
request information about how your personal information is used;
file a complaint with us or with the appropriate privacy regulator.

To make a request, contact our Privacy Officer using the details above.

12. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those external websites.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website functionality, legal requirements, or privacy practices. The updated version will be posted on this page with a revised effective date.

15. Contact us

If you have questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact us.